The FSCA received a complaint from a customer that ‘Insurance Apprentice Brokers’ have contravened the binder, outsourcing commission regulations as well as the Policyholder Protection Rules (PPRs).

Notified of the intention of the Conduct Authority to issue a debarment order, the key individual (apprentice) is required to attend a meeting with the FSCA to discuss the findings.

With a tough task at hand, did they meet the mandate set out?