Season 3 – Episode 2 – Difficult conversations with clients (Sponsored by Marsh Africa)
The contestants were required to deal with a difficult client who had not complied with the requirements set out in his policy document. The client was notified that his insurance would be cancelled unless he implements those requirements as a matter of urgency, but the challenge was that the client did not have the funds to do it immediately. What follows is a difficult conversation many brokers have to deal with on a regular basis…









