Difficult conversations with clients

With the apprentice’s first task, they were exposed to a trial by fire.

The task

For the first task the apprentices were required to deal with a difficult client who had not complied with requirements set in his policy document. The client was notified that his insurance would be cancelled unless he implement those requirements as a matter of urgency but the challenge was that the client did not have the funds to do it immediately. What follows is a difficult conversation many brokers have to deal with on a regular basis…

The sponsor

Thank you Marsh for sponsoring episode two, task one. Brokers often have a challenging job when dealing with clients who do not fully understand the risk transfer scenario and this episode showcases what typically happens in conversations with clients; with some good ideas on what to do when those difficult questions keeps coming at you.

The ultimate prize

The winner of The Insurance Apprentice 2017 wins a trip to Lloyds of London, sponsored by Lloyds of London and a bursary, sponsored by Inseta, to further their studies.

Stay tuned

Just a reminder that Episodes are released every Friday until the end of March.

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