Episode two – Sponsored by Marsh

Difficult conversations with clients

With the apprentice’s first task, they were exposed to a trial by fire.

The task

For the first task the apprentices were required to deal with a difficult client who had not complied with requirements set in his policy document. The client was notified that his insurance would be cancelled unless he implement those requirements as a matter of urgency but the challenge was that the client did not have the funds to do it immediately. What follows is a difficult conversation many brokers have to deal with on a regular basis…

The sponsor

Thank you Marsh for sponsoring episode two, task one. Brokers often have a challenging job when dealing with clients who do not fully understand the risk transfer scenario and this episode showcases what typically happens in conversations with clients; with some good ideas on what to do when those difficult questions keeps coming at you.

The ultimate prize

The winner of The Insurance Apprentice 2017 wins a trip to Lloyds of London, sponsored by Lloyds of London and a bursary, sponsored by Inseta, to further their studies.

Stay tuned

Just a reminder that Episodes are released every Friday until the end of March.

Look out for the links to the episodes via newsletters, the FAnews and The Insurance Apprentice websites, Facebook and Twitter, or simply subscribe to The Insurance Apprentice YouTube page here: https://www.youtube.com/user/TheInsApp.

To keep up to date with The Insurance Apprentice we invite you to;

Like The Insurance Apprentice on Facebook

Follow The Insurance Apprentice on Twitter

‘Follow the journey’ of The Insurance Apprentice by signing up for the newsletter